Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Jonathan z
5stars +++. We travelled a 400 mile round trip to collect our zafira. Having previously read BridgeEnd Motors reviews we were sure it would be worth it and it was. Customer service is superb. The car was minted , genuine low miles, serviced , mot̢۪d and paperwork completed and all ready for us to leave practically immediately. Well done guys!!!
Christopher Hume
Read This If You Want To Save
I had decided that my Focus was ready for retirement. 17 years of service and 15 of them with me. I had a day off and went for a wander. I was pointed towards Bridge End by a local repair shop. I was a bit wary of dealerships as they have a rep of getting in your face. None of this occured as I checked the cars on show. Then I spotted this black car and was drawn to its chunky likeability, a Ford B Max. Asked for a look inside. The sales guy was straight as a die as to the state of the vehicle. It was a bit dirty (Understatement). But what shocked me was the mileage, 8800 miles on a 2014 car and the price £7600. After a test drive with wife in the car a down payment was made and a pick up arranged. When I picked up the car it was pristine inside and out. Everything I asked for was done and more. I was beyond impressed with Bridge End Motors. An honest dealership with a great team, top to bottom. And to all those who paid £9000+ for their B Max with monster mileage, kick youselves now.
Joanne Pattison
Brilliant car sales
Brilliant customer service, friendly, helpful made you feel at ease. Would recommend anyone going to buy a car.
Rosaline Long
The best car buying experience ever.
Dealing with Bridge End Motors was a very positive and rewarding experience. From my first phone call to picking up my car everyone was helpful and informative. The car was beautifully presented. I would not hesitate recommending my friends to come to you. Well done the Bridge End Motors Team.
John Armstrong
Easy way to buy a car!!!
When buying our car last week we found the staff at Bridgend Motors to be friendly and helpful. There was no undue pressure from the salesman we dealt with (David) he just explained every thing in a down to earth and humourous way which was a pleasant contrast to other experiences we'd had. When we picked our car up it had been serviced,mot'd,and valeted as promised. David explained all the paperwork procedures and car operation,handed over the keys to us ---job done. Thankyou. john and Sheila Armstrong.
Gerard Cook
No nonsense, good experience,
A straight forward no nonsense experience, yet still warm and helpful, you get what it says on the can which cuts out all the sales pitch in between, there was no pressure to buy , however we did this time and would go back, they promise any problems and will be sorted, it beats sitting in a showroom for hours on end. 5/5
Cheyenne Yucelen
Smooth experience
So pleased! Everthing as promised, lovely car, very good and flexible customer service. Can't say a bad word. Thank you for everything!
Joan Graham
Car buying experience
Very helpful many thanks to the lads that did the valet and the service and sales people they could not have been better, The cars running well many thanks
A Desai
Nice People To Do Business With
This company provided everything we were looking for in a car, all included in the price. Their promise of Full Service, Full mot, 6 months Road Tax, 6 months warranty, Full valet, Full HPI and even threw in 2 gallons petrol all stood out. The outstanding mile was that they even picked me up from Newcastle train station, all for free. Sales people are all down to earth. No high pressure selling. No more finding private people , shady car dealership, being ripped off and carry the pain for as long as you own the motor ! We were put at ease and all the proofs were provided.We travelled from Essex all the way to 'The Angel Of the North' i.e. Bridge End Motors, Chester Le Street and it was worth it.
Michelle Brown
The way to buy a car!
Friendly and approachable. Allowed to browse at leisure but there to help when you need it. Once the decision to purchase was made, a test drive was organised, paperwork done efficiently and collected the car a couple of days later.
Carol Proctor
Very pleased with the transaction and the trade in price for my car. The salesman was very friendly and knowledgeable about the car I bought without being pushy! He was very helpful and even put the postcode in the satnav for me to get home. A very pleasant and smooth experience. Would recommend Bridge End Motors to anyone looking for another car
Sean Adams
Glen was Excellent from start to finish. Very accommodating. Professional and a pleasure to deal with! Went far and beyond for me. Very happy with the service!
Vince McMahon
Second time used Brig End Motors. Just like to say all the sales staff very friendly, and most helpful, most of all Dave excellent service. Would defiantly recommend Brig End Motors for quality cars, price and service. Vince McMahon
Kelly Dent
I really couldn't fault this place, instantly felt at ease, I would definitely recommend this place to family and friends
Caroline Fox
Very helpful staff. Allowed plenty of time to examine the cars, plenty of good priced automatic cars with low mileage. Once decision made, dealt will all paperwork efficiently. Could not be happier with my purchase. After service, sd card for sat navy not working, replaced with new one immediately.
Iain McIntosh
Was interested in a Peugeot 308 and after doing a search with Auto Trader found Bridge End offered good value compared to other dealers, offering cars with extremely low mileage. Spoke with Dave who was extremely friendly, and dealt with Luke who was extremely polite and helpful from start to finish, who always kept me in the loop,between putting the deposit down and picking the car up, as my car had a couple of little things that needed sorting out. Car was gleaming inside and out and the two cigarette burns on the seats from the previous owner, honestly can't see them now due to a great repair job. Total hassle free buying experience and would have no qualms driving from Hull to buy a car from these guys again.
Stanley Reeve
Rob Harrison
Fantastic service from start to finish, 1st time I've bought car from them and certainly won't be the last. Highly recommend anyone looking for a car to try them out.
Yasmin Bowes
I had a great experience with Brige End Motors, I went to view a car which was about to be sold only to spot another that I've liked for a while and has always been out of my price range. After being offered a test drive to see if the car was everything I had imagined I was sold. The staff were all very helpful and the car was very reasonably priced. They serviced the car and cleaned it up ready for me picking it up the following week. They went out of their way to be sure I was happy with the car and I would not hesitate to recommend them in the future.
David James
Helpful personable staff. Car we bought was finished off to a high standard
Margret Wilson
I visited three times and on each occasion I immediately felt a part of a large, friendly family. I dealt with all members of the team at one time or another and cannot possibly find any fault! The only down side is that I hope my Note will last quite a while and I therefore, unfortunately, will have to wait a few years to deal again with Ross, David, Sarah, Luke and Glenn/Gregg!
Gordon Lown
I don't normally leave reviews but felt Bridge End Motors deserved one. No pressure, very helpful and friendly sales staff. Got a very fair price for my trade in car. My new car was presented in an almost new condition gleaming inside and out. I would recommend Bridge End Motors to anyone. Thank you.
Lynda Olsen
Excellent service no hassle to buy straight forward purchase car was ready when stated . thanks to luke and david keep up the good work lynda and steve
Ailsa Robertson
Non pushy sales staff, courteous and friendly, providing a pleasant buying experience. My car was spotlessly presented with half a tank of diesel. I couldn't be happier with the customer service and I,m sure that my first car from Bridgend Motors will not be my last. Particular thanks to Dave for his courtesy and knowledge.
Angela Burt
I found staff very helpful and friendly . No sales pressure ,just lots of advice to help you find the right car for you . I required a car with reasonable boot space and staff were able to advise which cars to be looking at
Lewis Morrison
I have just taken delivery of a five year old Nissan Note from Bridge End Motors Ltd, from first email to on time delivery the entire experience was a pleasure. Luke was unfailingly courteous and helpful, the delivery service was first class, the car too was first class in every respect. The considerable distance involved prevented me viewing the car but in light of the helpful communications, I felt confident enough to complete the transaction. I would certainly have no hesitation in recommending this car dealer to anyone seeing an advertised car but being unable to visit to view. The very modest delivery cost was an unexpected bonus
Colin Heslop
Pleasure to do buisneses with Bridge End Motors .Great sales team ,good selection of cars at a great price .Very happy customer will definitely buy another car from you.Thanks Luke and David
F Silvester
I emailed Bridge End one evening as I was considering a car that I had seen on their website. I had a call first thing the following morning and the car was held, without obligation, until I could travel to see it. Everyone at Bridge End was helpful, giving lots of useful and unbiased information - absolutely no hint of hard sell. Their philosophy seems to be "make sure the customer is happy, and they will be a loyal customer". It obviously worked because my daughter also bought a car from Bridge End, on my recommendation. David could not have done more - he took our current cars in for generous part exchange and even sorted out DVLA documentation and Road tax on those and the new cars. I have never known buying a used car to be such an easy, trouble-free and enjoyable experience. This is how it should be done. Thanks, David.
Eileen Leigh
After my husband bought his car from here last year I decided to change my car and went to the same place, David who dealt with both of us was very friendly and answered all our question, I think it speaks volumes when we travelled from Scarborough to buy two very low mileage cars at very reasonable prices, our next car will be from here too.
Michelle Arkley
I called into Bridge End Motors on spec, saying I had seen a Fiesta on Auto Trader site and was interested, David the Salesman was extremely helpful as was a young lady called Sarah who took us for a test drive. The car was already clean and tidy, however David assured me the car would be fully serviced and valeted for me to collect if I chose to purchase the vehicle. I was not pressurized in any way, but queries were fully answered and I did purchase the vehicle, which I collected to-day. David was fair with the trade in, and all staff very helpful, professional and friendly. I will recommend this garage, as well as keeping it in mind next time I change my car. 5 Star!
A huge selection of realistically priced, low mileage cars, no pushy sales talk, just honest, helpful service. The car I bought was prepared to a very high standard and had a good half tank of fuel in it too. I would definitely buy another car from Bridge End Motors and have no hesitation in recommending them to anyone looking for a used car... look there first.
Robert Overton
Car was everything I wanted with amazing ppl that did everything they said they would well recommend to anyone and David is the man to see
Lin Z
I bought a Ford Fiesta from Bridge End Motor, the staff there were very friendly and helpful. As they state on their website, they provided MOT and a full service. A few days later, I found out that the left wing mirror and window didn't work properly, I phoned them, they asked me to bring the car in and sorted the problem out in half hour. From beginning to the end, Their service was at outstanding level. I have to say that this garage can be trusted. They deserve five stars
Very good customer service the car was washed inside and out ready for me to collect...they even put some petrol for me. Thanks so much to Luke and the management keep up the good work
Margret Bates
I would definitely recommend Bridge End Motors. They are very friendly, welcoming and extremely polite. I absolutely love the car that I got from them.
Michael bivona
Great experience at bridge end!

lovely service from Glenn and the sales staff! would recommend!
Gareth Alsop
Great customer service, got a great deal. Recommend highly
Very helpful and experienced staff. Nothing too much trouble, aftercare service second to none!
Jason Drury
Luke was fantastic! Great service from everyone
This garage has always been very helpful whatever I have had to bring my car in for, be it MOT, service or car check. Reception staff are excellent, helpful and informative. Service staff always helpful, discussing work done and any questions asked
Derek Hanley
Sales staff terrific! Very friendly staff, no pressure, all seemed very knowledgeable and professional!
Will definitely be back in a few years for a new car!

Thanks again, Derek.
Carolyn Clayton
We bought a Nissan Micra from this garage recently and would thoroughly recommend this garage to everyone. The staff and management were very helpful and friendly and basically couldn't do enough to help. We are very pleased with our new car and would give the garage a 10/10 for customer service.
Phil Hibbert
Excellent experience buying a car from Bridge End Motors. Great service buying a car for my son from Glenn, it was a very pain free process! I would recommend to anyone as all staff were very helpful and professional!

Thank You!
Carol Macpherson
Excellent experience. The customer service was second to none and I absolutely love my Peugeot. I've had it for over a month now and it is running beautifully. It was a pleasure to deal with them after poor experiences at two major dealerships prior to visiting Bridge End. I will definitely go back to them first next time I need a car
Emma Chapman
Great car buying experience at Bridge End Motors, Sales staff worked as a team, all very professional. On collection of car, as promised it was serviced, MOT'd and Valeted to a very high standard! Would recommend to anyone!
tremendous low mileage and value for money-I am very happy with my car!

thankyou for the service , Ian
Elsie Pritchard
Very friendly and helpful with my car purchase and plate change. I would recommend Bridge End Motors LTD to anyone!
Georgina Ryder
I have bought my last 3 cars from this garage and on each occasion have received first class service. I have visited other garages and viewed other cars plus received part ex quotes and as with previous car seeking visits found Bridge End Motors was my choice .I received a fair part ex and my new car was competively priced.They always have a good stock of low millage cars and a variety of makes and model s. Would recommend this garage to anyone looking to renew their car . another plus. no waffle, no have a nice day sit down interview. Mrs G Ryder Co Durham.
Tony And Esmee Ellison
Honest and friendly service, no pushy salesmen, ask the right questions for what we required an helped us chose the right vehicle
Mr & Mrs Ellison
We would like to thank David and staff for helping in our selection of the purchasing the correct car for our needs. Friendly staff and honest dealings, would highly recommend this dealership. Thank you once again. Tony and Esmee Ellison
Louise Keskin
I went to bridge end motors for the first time the whole staff were friendly and down to earth I spoke to a young man who showed me all the cars I had on a list he then took me out for a test drive in the car that I had chosen to be the best out of them really pleased to say I pick my new car up in 7 days time. Highly recommend bridge end motors
Great service very happy with the car and great price already when said no problems whatsoever. Would recommend people to check out this garage!
Reen Shone
Second car we've bought from here, service from Dave is next to none, honest, reliable, and always friendly.
Mark P
Had my focus over a year now and all is well. Brilliant service from bridge end I will definitely use them again
Mr J Martin
Still going well now with my Renault G Modus. It went well it honestly did when i bought the car, the biggest thing for me is not having any issues to report, so touch wood that continues. I will say i recommend as I have put above